Shipping Policy

Effective Date: August 28, 2026

My Store works to process and ship customer orders as efficiently as reasonably possible.

Order Processing

Orders are generally processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances. Any estimated processing time shown on the website should be considered an estimate rather than a guarantee unless expressly stated otherwise.

Shipping Methods

Available shipping methods and applicable shipping charges will be displayed during checkout when available.

Shipping options may vary depending on the destination, product type, package size, and other logistical factors.

Delivery Estimates

Estimated delivery times depend on the shipping method selected and the destination.

Once an order has been handed to the applicable shipping carrier, delivery timing is generally outside our direct control. Delays may occur because of weather, carrier disruptions, holidays, customs procedures, incorrect addresses, or other circumstances beyond our reasonable control.

Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an incorrect shipping address after placing an order, please contact us immediately at Support@Zouventa.shop. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes will be possible after an order has been processed or shipped.

Tracking Information

When tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking information is supplied by the applicable shipping carrier and may take some time to become active after shipment.

Lost or Delayed Packages

If a package appears to be delayed or lost, please contact us so that we can assist with reviewing the shipment status.

Where appropriate, we may work with the shipping carrier to investigate the shipment. Resolution may depend on the carrier's investigation and applicable shipping terms.

Incorrect or Undeliverable Addresses

Additional shipping costs may apply when a package cannot be delivered because of an incorrect, incomplete, or undeliverable address provided by the customer.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact us promptly. We may request photographs and other information needed to evaluate the issue.