Refund Policy

Effective Date: August 28, 2026

At My Store, customer satisfaction is important to us. If you are not satisfied with your purchase, please review the following Refund Policy before requesting a return or refund.

Return Period

Customers may request a return within 30 days of receiving the order, unless a different return period is stated on the applicable product page or required by applicable law.

To be eligible for a return, the item should generally be unused, in its original condition, and returned with the original packaging and accessories when reasonably applicable.

Certain products may not be eligible for return due to their nature, condition, hygiene considerations, customization, or other applicable restrictions.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from the product you ordered, please contact us as soon as reasonably possible.

Please provide your order number and a description of the issue. We may request photographs or other reasonable information to help us evaluate the situation.

If the issue is confirmed, we may offer an appropriate remedy, which may include a replacement, exchange, partial refund, or full refund, depending on the circumstances and applicable law.

Return Process

Before sending an item back, please contact us at Support@Zouventa.shop to request return instructions.

Customers should not send returns to the business address unless specifically instructed to do so, as the appropriate return location may vary depending on the product and circumstances.

Items returned without prior authorization may experience processing delays.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise qualifies for seller-paid return shipping, the customer may be responsible for the cost of returning an item.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error attributable to My Store.

Refund Processing

Once a returned item is received and reviewed, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account depends on your payment provider or financial institution.

Exchanges

If an eligible product needs to be exchanged, please contact us before returning the item. Exchange availability may depend on product availability.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.